Being able to contact your cloud hosting company when you have any kind of questions or experience any troubles is quite important and how quickly they will reply and take action is usually crucial, especially if your site is business-oriented, as longer downtime could mean losing potential customers. The support options are also an easy way to distinguish genuine suppliers from resellers. The latter in most cases reply only to email messages or support tickets and you will have to wait for a day or even more in order to get a response. In case the trouble needs several replies, you could end up losing days to have a problem solved. When you use the services of a legitimate and trustworthy website hosting provider, you should be in a position to connect with the support team at any time and get a timely response whatever the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Semi-dedicated Servers
You are able to test our support services even before you purchase a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and common queries. Our representatives can help you find the right plan or provide you with information about our servers, in order to verify whether the system requirements for your sites are met. In case you're a current customer, you can also get in touch with us through electronic mail or via our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We guarantee that if you employ these two ways of communication, you will get an answer within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the website hosting services of other companies, even big ones, you're able to compare the reply time since it often takes a whole day for them to handle a support ticket.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time warranty, you will take advantage of lightning-fast support when you acquire a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, therefore any time you open a support ticket through your billing account or you send an e-mail message regarding any issue with your server or the pre-installed software on it at any time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the perfect option in case the matter in question requires longer time to be solved or in case it needs to be sent to our administrators, because it's far more convenient to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to call us or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 as well.