Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Resolution Guarantee

  • Each ticket you submit to our customer help and support Department will be handled in less than 1 hour. All basic issues are going to be replied to straight away. Yet, if the help question you have submitted calls for the assistance of a skilled admin technician, we will send the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Expert Client Assist Service

  • We will offer you 24/7/365 tech help through a turbo–fast ticketing application incorporated into your Control Panel. You can easily e mail us whenever you want about any of the software packages that come installed in advance on the virtual server, this includes the selected Linux OS version, the server admin panel and our custom made Online Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • A descriptive and constantly updated articles base is built into our in–house built Online Control Panel. It offers quick tips on how to perform all of the fundamental website managing jobs. The Help zone supplies in–depth how to content articles and step–by–step video tutorials. You can reach the Help area by clicking on the Help or Video buttons in the top right corner of each Control Panel section.